TekServe: Are Retailers Really Ready For M-Commerce?

Gary is the pres­i­dent of Impact Mobile, as well as the founder and chair emer­i­tus of the Mobile Mar­ket­ing Com­mit­tee for the US Inter­ac­tive Adver­tis­ing Bureau (IAB), and the chair of the Amer­i­cas for the Mobile Enter­tain­ment Forum (MEF)

In his new book, Gary points out that shop­pers need to see their smart phone as a Mobile Mouse,enabling one-stop impulse clicks. And it’s going to take a lot more than just iPhone apps to accom­plish this. Accord­ing to Gary, the HTML5 mobile browser—which is more akin to a super-app—will ulti­mately be the demise of the app as a main­stream com­merce medium.

So with the all impor­tant hol­i­day sea­son on the hori­zon, retail­ers should con­sider shift­ing some of their atten­tion into devel­op­ing an m-commerce cam­paign instead of putting all of their bud­gets into in-store and online hol­i­day specials.

Are there more oppor­tu­ni­ties for retail­ers to increase their ROI by height­en­ing func­tion­al­ity and inter­ac­tiv­ity via the shopper’s phone, rather than shov­ing it down their throats with relent­less hol­i­day music?

Gary thinks so. And, the answers, he says, are all over the store—just look around at all exist­ing com­mu­ni­ca­tion hubs and put an ‘M’ in front.  (more …)

http://www.tekservepos.com/tekblog/cat/13/item/96

About Gary Schwartz

Over the past ten years, Gary Schwartz has played a leadership role in the mobile industry. Gary is the CEO of Impact Mobile, Inc., Chair of MEF North America and is the author of "THE IMPULSE ECONOMY" published by Published by Simon & Schuster, Aria Imprint. Twitter @impulseeconomy In 2002, Gary ran the first cross-carrier short code campaign in North America. In 2006, Gary founded the mobile committee for the Interactive Advertising Bureau (www.iab.net) and has worked to publish literature such as the Mobile Buyer's Guide helping extend the digital buy into mobile (for which he received an IAB award for industry excellence in 2009). Additionally, in 2007, Gary started work to help establish a joint task force between the Mobile Marketing Association (MMA) and the IAB with the aid of the Media Rating Council (MRC) to develop global, auditable mobile measurement standards. In 2010, Gary was elected as the Chair of MEF North America (www.m-e-f.org) with a remit to develop a mobile commerce practice to service brands, retailers and content owners (for which he received a MEF award for industry excellence). In 2011, in partnership with MEF and a number of industry groups including the X9 security standards body, Gary is working to develop m-commerce security and privacy guidelines. Gary is the recipient of the Macromedia People Choice Award as well as the Dodge Foundation award for innovation. Gary is an Asia and Japan Foundation Fellow.
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