Toronto, Ontario, October 28, 2014 – Impact Mobile Inc. in the first few months of collaborating with the Metro Vancouver Transit Police, has seen impressive results in the department’s mobile service for reporting non-emergency criminal or suspicious activity.
In January 2014, the Metro Vancouver Transit Police added SMS texting (87–77-77) to its toolkit of ways that the public can discreetly report issues. This system provides transit riders with the opportunity to message transit police dispatch directly, 24⁄7. Since the service launched, messages received by the Metro Vancouver Transit Police have increased to well over 200 alerts per month and recently, a text message tip led transit police to the arrest of a man threatening passengers on the SkyTrain.
Chief Officer Neil Dubord stated, “We are incredibly pleased with the success of SMS texting and it certainly seems to have addressed an unmet demand among riders. We know that we are getting calls for service now that we may not have received prior to us having this program.”
The SMS texting program supports discreet reporting of non-emergency criminal or suspicious activity. It is intended to make it easier and more convenient to report issues without the witness drawing attention to themselves and becoming a potential target. The service is one of several security measures available throughout the transit system.
“We are always looking for innovative and more effective ways to improve upon and add to the communication and security services available to the public,” stated Gary Schwartz, CEO of Impact Mobile. “These services not only make it easier and safer for people to report issues, but they also enable the hard-of-hearing and speech-impaired community to access these essential services over their mobile devices.”