Mobile surveys engage consumers in an intimate and interactive manner, in order to gather vital data for clients’ products and services. Moreover, they can be programmed for delivery to consumers at a timely fashion for higher response rates and more effective research. Our extensive experience in mobile surveys has shown that they are ideal for enhancing customer care and loyalty. Moreover, mobile surveys have a much higher consumer engagement compared to email and web-based surveys.
We support a wide range of surveys, and are capable of customizing them per your specific needs:
- Basic, linear surveys
- Branched or tree surveys
- Real-time reporting and analytics
Surveys are an Offline Interactive® engagement that can drive ongoing consumer engagement, continuing via SMS or directing the user to a mobile website.