Engage and delight customers, build brand and product awareness, add a text-based call to action for further communication…
- Contests – Text-2-Win
- Scratch-2-Win, Spin-2-Win
Encourage customers to opt-in to communication, send offers, coupons, alerts. Grow the list and monetize.
- Carrier-compliant opt-ins and opt-outs
- Language support
- Tags for targeting
- Target based on demographics, interests, state/province, area code, etc.
- Loyalty Campaigns
- e.g. Text in PIN-on-package for points
- e.g. Text POINTS to receive your points total
Drive customers to e-commerce site, or bricks and mortar stores.
- Offers, coupons, vouchers, tickets
- PIN-on-package programs
- Text in the PIN from your purchase to be entered to win.
- Integrate to sell to existing customers, e.g. carriers allowing customers to add SOC’s (services) to their phone plan, standing refill orders triggered by incoming keywords.
Integrate SMS into back-end solutions
- Integrate JumpTXT® Media with CRM, Contact Centre, eCommerce, and most other back end systems. For example:
- Upload SMS delivery status and responses for every CRM contact.
- Integrate JumpTXT® Chat into Contact Center solutions.
- Implement Text-2-Buy, purchase confirmations, shipment alerts by connecting directly to eCommerce backend.
- Financial and related industries are also using text messaging for a large number of use-cases, for example:
- Fraud alerts and management
- Claims management
- Payment reminders
Quick and easy for the customer, invaluable feedback for the brand:
- Simplicity results in high response rates – often much higher than email and web-based surveys
- Customized Surveys
- Branched or tree surveys based on unique business logic
- Pooled questions – e.g. each customer asked 3 questions out of a pool of 8
- Customize reporting – incorporating imported metadata about participants