The JumpTXT® SMS to Email Gateway enables any organization to communicate with their customers via SMS using their existing email solution.
- Minimal work to integrate to simple email client or contact center software.
- Auto-responses, after-hours messaging.
- Conversation management inserts the full chat interaction into each email message that is routed back to the agent (since SMS does not maintain the full conversation thread).
- Sticky conversations – – conversation ID for contact center to route messages to correct agent.