Mobile Engagement

Engage and delight customers, build brand and product awareness, add a text-based call to action for further communication…

• Contests – Text-2-Win
• Votes
• Scratch-2-Win, Spin-2-Win
• Quizzes

Encourage customers to opt-in to communication, send offers, coupons, alerts.  Grow the list and monetize.

• Subscriptions
  • Carrier-compliant opt-ins and opt-outs
  • Language support
  • Tags for targeting
• Broadcasts
  • Target based on demographics, interests, state/province, area code, etc.
• Loyalty Campaigns
  • e.g. Text in PIN-on-package for points
  • e.g. Text POINTS to receive your points total

Drive customers to e-commerce site, or bricks and mortar stores.

• Offers, coupons, vouchers, tickets
• PIN-on-package programs
• Text in the PIN from your purchase to be entered to win.
• Integrate to sell to existing customers, e.g. carriers allowing customers to add SOC’s (services) to their phone plan, standing refill orders triggered by incoming keywords.

Integrate SMS into back-end solutions

• Integrate JumpTXT® Media with CRM, Contact Centre, eCommerce, and most other back end systems.  For example:
• Upload SMS delivery status and responses for every CRM contact.
• Integrate JumpTXT® Chat into Contact Center solutions.
• Implement Text-2-Buy, purchase confirmations, shipment alerts by connecting directly to eCommerce backend.
• Financial and related industries are also using text messaging for a large number of use-cases, for example:
  • Fraud alerts and management
  • Claims management
  • Payment reminders

Quick and easy for the customer, invaluable feedback for the brand:

• Simplicity results in high response rates – often much higher than email and web-based surveys
  • Customized Surveys
  • Branched or tree surveys based on unique business logic
• Pooled questions – e.g. each customer asked 3 questions out of a pool of 8
• Customize reporting – incorporating imported metadata about participants