Text Chat

SMS is ubiquitous – i.e. available to almost every mobile phone user – – the comfort level for using it is high, and 2-way chat is one of the more natural uses of text messaging. Business-to-consumer chat is just as natural for consumers, and it is actually preferred by a growing percentage of customers compared to contact center phone calls – which also happen to be far more expensive. Web-based chat can still be clunky on a mobile device. Impact Mobile has a variety of solutions available in order to enable SMS Chat for your organization.

impact mobile service text chat